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Need help? Our FAQ page offers answers to questions about our products, orders, shipping and more. Find the information you need quickly.
GENERAL INFORMATION
Where is NOMICA based?
NOMICA is proudly headquartered in Sydney, Australia, serving customers nationwide with our extensive range of quality furniture.
What types of furniture does NOMICA offer?
At NOMICA, we specialise in offering a wide variety of furniture including dining sets, sofas, beds, outdoor furniture, storage solutions, and more. Each piece is crafted with meticulous attention to detail and quality.
Is NOMICA a registered business?
Yes, NOMICA is a registered Australian business dedicated to providing exceptional furniture products and customer service. Our commitment to quality and reliability is reflected in everything we do.
How long has NOMICA been in business?
With over 10 years of industry experience, NOMICA aims to become a trusted name in the furniture market by embracing a fresh approach to quality and customer satisfaction.
CONTACTING NOMICA
How can I contact NOMICA for assistance?
For any inquiries, product information, or assistance, you can contact NOMICA via the contact page (24/7) or through our live chat support (when online). Our dedicated customer support team is available to help during business hours.
What are your customer service hours?
Our customer service team is available Mon-Fri 9am to 5pm, Sat 9am to 2pm AEST. We strive to respond to all inquiries promptly to ensure the best possible customer experience.
Can I visit NOMICA's office or warehouse?
As an online-only retailer, NOMICA does not have a physical office or warehouse open to the public. All orders are processed and shipped from our distribution centers.
How can I provide feedback about my experience with NOMICA?
We value your feedback! You can leave a review on our website for products you've purchased or contact our customer support team directly with your feedback and suggestions.
Does NOMICA offer live chat support on its website?
Yes, NOMICA provides live chat support during business hours (when online) to assist you with any questions or concerns in real-time. Look for the chat icon on our website to start a conversation.
ACCOUNT & REGISTRATION
Do I need to create an account to place an order?
Creating an account with NOMICA is optional but recommended for a personalised shopping experience. With an account, you can track your orders, manage your preferences, and receive exclusive offers and promotions.
How do I create an account with NOMICA?
Creating an account is quick and easy! Click on the 'My Account' or 'Login' link at the top of our website and follow the prompts to enter your email address and set up a password.
Can I update my account information?
Yes, you can update your account information, including shipping addresses and contact details, by logging into your NOMICA account and accessing the 'Account Settings' section.
Can I delete my NOMICA account if I no longer wish to use it?
Yes, you can delete your account from my account section, or request to delete your NOMICA account by contacting our customer support team. Please note that deleting your account will permanently remove all account information and order history.
Can I receive newsletters or promotional updates from NOMICA?
Yes, you can subscribe to NOMICA newsletters on our website. Subscribers receive updates on new product launches, exclusive promotions, and helpful tips for creating beautiful living spaces.
PRODUCTS & CATALOG
Where can I view NOMICA's products?
All NOMICA products are available for viewing and purchase on our website. You can browse our extensive catalog by category or use the search function to find specific items. Each product page features detailed descriptions, images, and specifications to help you make an informed choice.
How often are new products added to NOMICA's catalog?
NOMICA regularly updates its product catalog with new arrivals and seasonal collections. Be sure to check our website frequently or subscribe to our newsletter for updates on the latest additions.
Can I request fabric or material samples before making a purchase?
We do not currently offer fabric or material samples. However, we provide detailed descriptions and high-quality images to help you visualize the texture and appearance of our furniture.
Are NOMICA's products suitable for commercial use, such as in offices or restaurants?
While our products are primarily designed for residential use, some items may be suitable for commercial settings. Contact us for recommendations or bulk purchase inquiries for commercial projects.
Does NOMICA offer products from any exclusive brands or designers?
NOMICA partners with handpicked designers and brands to present exclusive collections that showcase our dedication to superior craftsmanship and groundbreaking design.
ORDERING & PAYMENT
How do I place an order with NOMICA?
To place an order with NOMICA, simply add your desired items to the cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email notification with your order details.
Can I place an order over the phone?
To ensure security and accuracy, all orders must be placed directly through our website. Our online checkout process is designed to provide a seamless and secure purchasing experience.
Can I apply a discount code or promotional offer to my order?
Yes, you can enter a discount code or promotional offer during the checkout process. Make sure to enter the code accurately to apply the discount before completing your purchase.
Can I cancel or modify my order after it has been placed?
Once an order is placed, we begin processing it immediately for shipment. To inquire about order modifications or cancellations, please contact NOMICA's customer support team as soon as possible.
Can I use a gift card to pay for my order on NOMICA's website?
Yes, you can redeem a NOMICA gift card during the checkout process. Enter the gift card code in the designated field to apply the balance to your purchase.
SHIPPING & DELIVERY
What are NOMICA's shipping options?
NOMICA offers standard shipping across Australia. Shipping costs and delivery times vary depending on your location and the size of your order. You can find estimated shipping times and costs during the checkout process.
Can I track my order shipment?
Yes, once your order is shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status and expected delivery date of your package.
Does NOMICA offer international shipping?
At this time, NOMICA ships within Australia only. We do not offer international shipping options. We apologize for any inconvenience this may cause.
Does NOMICA offer expedited shipping options for urgent orders?
While we primarily offer standard shipping, expedited shipping options may be available for select items or locations. Contact us for more information on expedited delivery options.
What should I do if my order is delayed beyond the estimated delivery timeframe?
If your order is delayed, please contact NOMICA's customer support team for assistance. We will investigate the issue and provide updates on the status of your delivery.
WARRANTY & RETURNS
Does NOMICA offer warranties on its products?
Yes, NOMICA stands behind the quality of our products. Many of our items come with manufacturer warranties that cover defects in materials and workmanship. Warranty details are specified on each product page or can be provided upon request.
What steps should I take if I need to file a warranty claim for a NOMICA product?
If you believe your product is covered under warranty, please contact NOMICA's customer support team with your order details and a description of the issue. We will guide you through the warranty claim process.
How long does NOMICA's product warranty coverage last?
Warranty periods vary by product and are specified on each product page or included in the product documentation. Contact us for specific warranty details regarding your purchase.
Can I return an item if I change my mind or it doesn't meet my expectations?
Yes, NOMICA offers a 14-day return policy for most products. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a refund. Please review our Return & Refund policy for detailed instructions and conditions.
What should I do if my order arrives damaged or with missing parts?
While we take every precaution to ensure your order arrives in perfect condition, if you receive a damaged item or an item with missing parts, please contact NOMICA immediately. We will guide you through the process of arranging a replacement or refund as quickly as possible.
PRODUCT INFORMATION & CARE
Where can I find detailed product information and specifications?
Detailed product information, including dimensions, materials, and additional features, can be found on each product page on our website. We strive to provide comprehensive information to help you make informed decisions about your furniture purchases.
Can I request additional product photos or information not listed on the website?
If you need more information about a specific product, including additional photos or detailed specifications, please contact NOMICA's customer support team. We are here to assist you in making the right choice for your home or office.
Are NOMICA's furniture products easy to assemble?
All NOMICA furniture products come with clear assembly instructions and are designed for easy assembly at home. Please refer to product descriptions and assembly guides provided with your order.
How can I care for and maintain NOMICA furniture products?
Most products provide care instructions and maintenance tips with your package, while some products may have additional information on their pages. Following these guidelines will help ensure the longevity and beauty of your furniture.
Does NOMICA offer recommendations for furniture care and maintenance products?
We recommend using gentle cleaning products and following specific care instructions provided with your NOMICA furniture to maintain its beauty and durability.
MARKETING & COMMUNICATIONS
How can I stay updated on NOMICA's latest promotions and product launches?
To receive updates on NOMICA's promotions, new arrivals, and design inspiration, subscribe to our newsletter and follow us on social media. We regularly announce exclusive offers and discounts for our valued customers.
Can I unsubscribe from NOMICA's promotional emails?
Yes, you can manage your email preferences and unsubscribe from NOMICA's promotional emails at any time. Simply click on the 'Unsubscribe' link at the bottom of any promotional email you receive from us.
Does NOMICA sell or share customer information with third parties?
NOMICA respects your privacy and does not sell or share customer information with third parties for marketing purposes. For more information, please review our Privacy Policy on our website.
How can I provide feedback or suggestions to NOMICA?
We welcome your feedback and suggestions! Please use the contact page or email our customer support team with your thoughts on how we can improve our products or services to better serve you.
Does NOMICA offer referral incentives for recommending friends or family?
Yes, NOMICA offers referral incentives for customers who refer friends or family members who make a purchase. Contact us for details on our referral program.
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